How to apply

This guidance contains important information to help with your application:

  • Please apply by submitting a CV and Covering Letter (no more than four sides of A4 in length per document aligned to the person specification). Please also include your contact details.
  • Please ensure all gaps in employment and education history are fully explained on your CV; we may wish to verify this information during the recruitment process.
  • Please provide the details of two referees. Note that we will only approach referees for candidates proceeding to final selection and only with your permission. Please clearly indicate whether we can approach each referee before the selection date.
  • Please ensure that you address the key requirements as set out in the person specification. These competencies will be used as part of the assessment process.
  • Please complete the Equal Opportunities Monitoring Form when you upload your details. We are keen to ensure that all our jobs are accessible to all members of the community and use this data to monitor our progress in doing this.
  • Please return your application by the closing date – no applications will be accepted once the long listing process has begun.
  • Following long listing, you will be contacted directly by a Penna consultant to update you on the status of your application.

The following timetable sets out the key dates in the recruitment process:



Closing Date

Wednesday 19th October 22

Longlist Meeting

W/c 26th October 22  

Preliminary Interviews


W/c 31st October 22

Shortlist Meting

W/c 31st October 22

Final Panel Interviews

Early w/c 7th or 14th November

Please note - all dates above are subject to change

To apply for this role, please click the link below:

Corporate Director of Customer Strategy & Digital Channels

For further information or confidential discussion on this role, please see contact details below:

Sandra Jones on or 07752 461 763 or Dawar Hashmi on  / 07513 706 265 or Julie Towers on / 07764 791 736